Windows

Do you not see the publicroam network in the wifi list of your Windows laptop? Then check the following:

• Check if you are at a location where Publicroam is available
• Make sure wifi is enabled
• Turn wifi off and back on briefly
• Restart your laptop
• Check if airplane mode is off

ℹ️ Some older laptops support modern secure wifi networks less well.

Are you unable to connect to publicroam on your Windows laptop? Then follow the steps below.

ℹ️ Are you using a laptop from your work, school, or organization? In that case, security settings may block connections to secure wifi networks. Please contact your IT department.

1. Check your login details
Check if your username and password exactly match the details in:

• the Publicroam app
• or the SMS

A small typo often prevents the connection from working.

2. Remove the network and try again
Do this as follows:

• Go to Start → Settings → Network & internet → Wi-Fi
• Find the network publicroam
• Choose: Forget or Remove network
• Then restart your laptop
• Reconnect to publicroam

3. Update your wifi driver
Outdated wifi drivers can cause problems with secure wifi networks such as Publicroam.

Do the following:

• Search the internet for: wifi driver + the brand/model of your laptop
• Then download the latest driver via the website of your laptop manufacturer
• Then restart your laptop and try to connect again

4. Use the Windows troubleshooter
Microsoft has a comprehensive guide for wifi problems in Windows:

• Troubleshoot Wi-Fi connection problems in Windows

5. Still not working?
Then please contact us via the contact page.

Some business laptops have extra security settings that make it impossible to connect to secure wifi networks like Publicroam.

This occurs, for example, with:

• laptops from employers
• schools or universities
• government organizations
• or devices that are centrally managed via IT management

In that case, only your own IT department can change these settings. Therefore, please contact the IT support of your organization.

Sometimes it helps to first remove the publicroam network from your laptop and then set it up again.

To remove the network:

• Open: Start → Settings → Network & internet → Wi-Fi
• Choose: Manage known networks
• Select publicroam
• Click on: Forget
• Then restart your laptop and reconnect to publicroam

Some Windows laptops regularly lose connection to secure wifi networks such as Publicroam. This is often due to old wifi settings or outdated wifi drivers.

Try the following:

• Remove the publicroam network from your laptop
• Fully restart your laptop
• Reconnect to publicroam

Does this not help? Then update your wifi driver via the website of your laptop manufacturer.

ℹ️ Especially older Intel wifi drivers can cause problems with secure wifi networks.

Sometimes Publicroam no longer works well after a Windows update. This can cause old wifi settings or drivers to cause problems.

Try the following:

• Remove the publicroam network from your laptop
• Restart your laptop
• Reconnect to publicroam

Does this not work? Then check if a new wifi driver is available for your laptop.

Some Lenovo laptops have software installed that causes problems with secure wifi networks such as Publicroam, eduroam, or govroam. This is usually due to a feature in Lenovo Vantage or Lenovo Wi-Fi Security.

Try the following:

1. Open the Windows search menu
2. Search for Lenovo Vantage and open the app
3. Look for a section such as:
   • Wi-Fi Security
   • Network
   • Network Optimization
   • Roaming Optimization
   • or Access Point Band Steering
4. Switch this feature off
5. Then restart your laptop
6. Reconnect to the publicroam network

ℹ️ The exact name of this setting may vary per Lenovo model or version of Lenovo Vantage.

Still not working?
First, remove the publicroam network from your device and set it up again.

More information
This problem also occurs with similar networks such as eduroam:

• Princeton University explanation

Sometimes, while connecting to Publicroam, Windows asks for your username, password, or network details again.

Then check:

• if you are at a Publicroam location
• if your username and password are entered correctly
• if you have removed your old publicroam settings
• and if your laptop has been restarted

ℹ️ During connection, Windows automatically checks if the network is actually from Publicroam. This helps to prevent connection to fake networks.

Still unable to connect?

• First, remove the publicroam network
• Restart your laptop
• And reconnect

Does your laptop connect to publicroam, but the internet does not work? Then the connection may not have been fully completed.

Try the following:

• Turn wifi off and back on briefly
• Restart your laptop
• Remove the publicroam network and reconnect

Additionally, check:

• if your username and password are entered correctly
• if the domain is set to publicroam.nl
• and if you have sufficient wifi range

ℹ️ Are you using a business laptop? Then security settings from your organization may influence the connection.

You will receive your Publicroam username and password when you create an account.

Depending on how you signed up, you can find these details:

• in the Publicroam app
• in an sms message from Publicroam
• in an email you received from Publicroam

Are you using the Publicroam app? Then you can find your login details via: Menu → My account → Login details

ℹ️ Keep your login details safe. You will need them if you want to set up wifi manually on a device.

You receive the sms with login details (username and password) immediately after requesting an account. The sender is publicroam.

Did not receive an sms? Choose from the following options:

Requested via the website

Request a new account via the website. Make sure to check your mobile number.

Requested via sms

Send another sms with publicroam to 0970 10 260 261 (or with the country code: +31 970 10 260 261).

Do you get a message saying an account already exists?

You can delete an existing account yourself. Send an sms with stop to 0970 10 260 261 (or with the country code: +31 970 10 260 261). Do this with the mobile number you used to sign up previously.

After that, request a new account.

If you still do not receive an sms despite these actions, please contact us via the contact page.

Are you not receiving an sms with a verification code while signing up in the Publicroam app? Please check the following.

1. Check your mobile number
Check if your mobile number was entered correctly, including the correct country code.

2. Check your signal
Make sure you have enough mobile signal and can receive sms messages.

3. Check your sms messages
Check:

• your blocked messages folder;
• spam or unwanted messages.

ℹ️ The verification code is sent via a normal sms message, not via WhatsApp.

4. Request a new code
Wait a few minutes and then request a verification code again in the app.

5. Restart your phone
Sometimes it helps to restart your phone before requesting a code again.

Still not working?
Please contact us via the contact page

We recommend using the Publicroam app. This will automatically set up the correct settings.

Do you still want to set up wifi yourself? Then check the points below.

1. Do you have a Publicroam account?
Do you not have an account yet or have you not received login details? Please request them first.

ℹ️ Are your login details older than 48 hours and have you not successfully connected before? Then request new login details.

2. Check if the wifi network is visible
The network publicroam must be visible in your device’s wifi list. Also, make sure you have enough signal.

3. Check your wifi settings
A typo in the settings often causes connection failures.

Therefore, check:

• username and password;
• the set domain (publicroam.nl);
• the other wifi settings for your device.

4. Remove Publicroam and set it up again
Have you connected before? First, remove the network publicroam from your device and set it up again.

ℹ️ Sometimes it also helps to temporarily turn wifi off and on again or to restart your device.

5. Still not working?
There may be a malfunction or problem at the location.

Or contact us via the contact page.

(1) Are you using the Publicroam app?
Remove the app from your device. The Publicroam wifi profile will then be automatically removed.

ℹ️ Are you using Android 10 or older? Then you must also remove your wifi profile manually. See below.

(2) Without the Publicroam app
If you signed up for wifi manually, follow these steps:

iPhone / iPad / Mac (macOS Big Sur or newer)

• Make sure you are within range of a wifi network with Publicroam
• Go to Settings and choose Wifi
• Make sure wifi is turned on
• Tap or click on the ⓘ next to the network publicroam
• Choose Forget This Network

Macbook/iMac (OS version Catalina or earlier)

• Make sure you are within range of a wifi network with Publicroam
• Click on the wifi symbol in the menu bar
• Choose Open Network Preferences
• Select Wifi
• Click on Advanced
• Select publicroam in the list
• Click on the minus sign (‘–’)
• Click on OK and then on Apply

Android

• Make sure you are within range of a wifi network with Publicroam
• Open Settings
• Choose Wifi
• Press and hold the publicroam network
• Choose Forget Network

Windows 10 / 11

• Make sure you are within range of a wifi network with Publicroam
• Click on the wifi symbol in the taskbar
• Right-click on publicroam
• Choose Forget

ℹ️ Does this not work? Go to Settings → Network & Internet → Wifi → Manage known networks → select publicroam → Forget

Chromebook / ChromeOS

• Make sure you are within range of a wifi network with Publicroam
• Click on the wifi symbol in the bottom right
• Choose Wifi
• Select publicroam
• Choose Forget

Linux (Ubuntu / NetworkManager)

• Make sure you are within range of a wifi network with Publicroam
• Open Settings
• Choose Wifi or Network
• Select publicroam from the saved networks
• Choose Forget or Remove

ℹ️ The exact steps may vary depending on the Linux distribution.

Do the following:

Step 1
Check if the network publicroam is visible in your wifi overview and if the signal strength is sufficient (at least 3 bars). This message may occur more often with poor reception.

Step 2
Check if your username and password have been entered correctly (see sms or the Publicroam app). Re-enter them and copy them exactly as shown.

Step 3
Does the message keep appearing? Then remove the publicroam wifi profile from your device and then sign up again.

Step 4
Can’t figure it out? Contact us via the contact page.

Are you being asked to re-enter your login details as soon as your device wants to connect to Publicroam? Then check if you are at a location where Publicroam is available.

Check the locations at https://publicroam.net/en/locations/

Important: Only re-enter your details if you have checked that you are at a location with Publicroam.

Does this keep happening or are you in doubt? Contact us via the contact page.

If you received your login details via sms, you must log in to a wifi network with Publicroam within 48 hours. If you do not do this, your details will be deleted and you will have to request a new Publicroam account. We do this for security reasons.

Are you using the Publicroam app? Then this 48-hour period does not apply. You can install the app at home.

Publicroam itself does not impose restrictions on the use of VPN connections. Therefore, you can, for example, use a business VPN or a personal VPN service while connected via Publicroam.

However, the WiFi network of the location where you are may set additional restrictions. Some guest networks block certain VPN protocols or specifically limit network traffic for security or management reasons.

Is your VPN not working via a specific Publicroam network? Then please contact the administrator of that location or organization. They can indicate whether network restrictions are active.