{"id":3190,"date":"2026-02-26T13:53:54","date_gmt":"2026-02-26T12:53:54","guid":{"rendered":"https:\/\/publicroam.net\/?page_id=3190"},"modified":"2026-05-29T08:43:42","modified_gmt":"2026-05-29T06:43:42","slug":"android","status":"publish","type":"page","link":"https:\/\/publicroam.net\/en\/devices\/android\/","title":{"rendered":"Android"},"content":{"rendered":"\n<div class=\"wp-block-group is-pattern-hero-page-simple has-light-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--v-96);padding-bottom:var(--wp--preset--spacing--v-96)\">\n<div class=\"wp-block-columns is-style-fullwidth is-layout-flex wp-container-core-columns-is-layout-6c1965fe wp-block-columns-is-layout-flex is-style-fullwidth--1\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-2780ff48 wp-block-group-is-layout-flex\">\n<p class=\"is-style-icon-left is-style-icon-left--2 wp-block-paragraph\">Support<\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-heading-gradient has-heading-2-font-size\">Android<\/h1>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\">Connect easily and securely to publicroam on your Android device (such as Samsung).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--v-120);margin-bottom:var(--wp--preset--spacing--v-120)\">\n<div class=\"wp-block-group is-style-halfwidth has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-halfwidth--4\"><div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2>Logging in with Android<\/h2>\n<p><br><\/p>\n<blockquote class=\"is-info\">\n<p>The <strong>easiest way<\/strong> to connect is via the Publicroam app. This handles everything automatically.<\/p>\n<\/blockquote>\n<p><br><\/p>\n<h3>Choose how you want to connect<\/h3>\n<div class=\"tabs\"><div class=\"tabs__nav\"><button class=\"tabs__button is-active\" data-tab=\"app\">Connecting with the app<\/button><button class=\"tabs__button\" data-tab=\"zelf\">Set up wifi yourself<\/button><\/div><div class=\"tabs__content\"><div class=\"tabs__panel is-active\" id=\"app\">\n<p><br><\/p>\n<h4>Connecting with the app<\/h4>\n<h4>Step 1<\/h4>\n<p>Download the Publicroam app via the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=nl.publicroam.app&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Google Play Store<\/a><\/p>\n<h4>Step 2<\/h4>\n<p>Open the app and follow the instructions<\/p>\n<p>The app automatically handles:<\/p>\n<ul>\n<li>The wifi settings<\/li>\n<li>The certificate<\/li>\n<li>Your login details<\/li>\n<\/ul>\n<p>Do you want to register other devices? You can find your login details in the app (Menu &gt; My account &gt; Login details).<\/p>\n<blockquote>\n<p>You need an <strong>internet connection<\/strong> to sign up via the Publicroam app. Do you not have an internet connection? Then choose &#8216;Set up wifi yourself&#8217;<\/p>\n<\/blockquote><\/div><div class=\"tabs__panel\" id=\"zelf\">\n<p><br><\/p>\n<h4>Set up wifi yourself (without app)<\/h4>\n<h4>Step 1<\/h4>\n<p>Have your Publicroam <strong>username<\/strong> and <strong>password<\/strong> ready. Do you not have login details yet? Request them via the <a href=\"https:\/\/publicroam.net\/en\/send-me-an-sms\">registration page<\/a>.<\/p>\n<blockquote>\n<p>Already signed up via the <strong>Publicroam app<\/strong>? Then you can find your login details in the app (Menu &gt; My account &gt; Login details)<\/p>\n<\/blockquote>\n<h4>Step 2<\/h4>\n<p>Make sure you are at a location where <strong>Publicroam<\/strong> is available. View <a href=\"https:\/\/publicroam.net\/en\/locations\">locations<\/a><\/p>\n<h4>Step 3<\/h4>\n<p>On your Android device, go to <strong>Settings &gt; Wifi<\/strong>.<\/p>\n<h4>Step 4<\/h4>\n<p>Select the wifi network <strong>publicroam<\/strong>.<\/p>\n<h4>Step 5<\/h4>\n<p>Choose the following settings (scroll to the bottom):<\/p>\n<blockquote>\n<p>Security: <strong>EAP<\/strong><br>\nEAP method: <strong>PEAP<\/strong><br>\nPhase 2 authentication: <strong>MSCHAPv2<\/strong><br>\nCA certificate: <strong>System certificates<\/strong> or <strong>Trust on first use<\/strong><br>\nIdentity: <strong>Username<\/strong><br>\nPassword: <strong>Password<\/strong><br>\nAnonymous identity: <strong>Empty<\/strong><br>\nDomain: <strong>publicroam.nl<\/strong> (if requested) \ud83d\udc49 NOT publicroam.net<\/p>\n<\/blockquote>\n<blockquote>\n<p>Unable to connect?\nThen choose for CA certificate: <strong>Do not validate<\/strong>.<\/p>\n<\/blockquote>\n<h4>Step 6<\/h4>\n<p>Click on <strong>connect<\/strong><\/p><\/div><\/div><\/div>\n<h4>You are now connected<\/h4>\n<p>You will connect automatically at all locations where publicroam is available.<\/p>\n<p><br>\n<br><\/p>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2>Help with Android<\/h2>\n<details class=\"markdown-details\" id=\"android-app-blijft-hangen\" name=\"6a237b29401b5\"><summary>The Android app gets stuck on \u2018Connecting to publicroam\u2019<\/summary><div class=\"faq-answer\"><p>Sometimes the Publicroam app fails to automatically install a wifi profile on your Android device. The app then gets stuck on the \u2018Connecting to publicroam\u2019 screen.<\/p>\n<p>In that case, you can set up Publicroam manually.<\/p>\n<p>Do the following:<\/p>\n<ul>\n<li>Open the <strong>Publicroam app<\/strong><\/li>\n<li>Go to <strong>Menu \u2192 My account \u2192 Login details<\/strong><\/li>\n<li>Note down your <strong>username<\/strong> and <strong>password<\/strong><\/li>\n<li>Then close the app completely<\/li>\n<li>Next, set up wifi manually on your device<\/li>\n<\/ul>\n<p>For this, see the explanation under <strong>Set up wifi manually (without app)<\/strong>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"netwerk-niet-zichtbaar\" name=\"6a237b29401b5\"><summary>I do not see the publicroam network<\/summary><div class=\"faq-answer\"><p>Do you not see the <strong>publicroam<\/strong> network in the wifi list of your Android device? Then check the following:<\/p>\n<ul>\n<li>Check if you are at a location where Publicroam is available<\/li>\n<li>Make sure wifi is turned on<\/li>\n<li>Turn wifi off briefly and then back on<\/li>\n<li>Restart your phone or tablet<\/li>\n<li>Check if airplane mode is turned off<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Some older Android devices do not support modern secure wifi networks as well.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"android-verbindt-niet\" name=\"6a237b29401b5\"><summary>My Android device does not connect to Publicroam<\/summary><div class=\"faq-answer\"><p>Are you unable to connect to publicroam on your Android device? Then follow the steps below.<\/p>\n<p><strong>1. Check your login details<\/strong><br \/>\nCheck if your username and password exactly match the details in:<\/p>\n<ul>\n<li>the Publicroam app<\/li>\n<li>or the SMS<\/li>\n<\/ul>\n<p>A small typo often prevents a successful connection.<\/p>\n<p><strong>2. Check the set domain<\/strong><br \/>\nDuring manual configuration, the domain must be set to:<\/p>\n<ul>\n<li><strong>publicroam.nl<\/strong><\/li>\n<\/ul>\n<p>Do NOT use publicroam.net as the domain.<\/p>\n<p><strong>3. Remove the network and try again<\/strong><br \/>\nDo this as follows:<\/p>\n<ul>\n<li>Open <strong>Settings \u2192 Wifi<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong> or <strong>Remove network<\/strong><\/li>\n<li>Restart your device<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul>\n<p><strong>4. Check Android updates<\/strong><br \/>\nInstall available updates for Android. Older Android versions can cause problems with secure wifi networks.<\/p>\n<p><strong>5. Still not working?<\/strong><br \/>\nPlease contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"samsung-verbindt-niet\" name=\"6a237b29401b5\"><summary>My Samsung phone does not connect to Publicroam<\/summary><div class=\"faq-answer\"><p>Some Samsung phones may use extra wifi settings or optimizations that cause problems with secure wifi networks.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Remove the <strong>publicroam<\/strong> network from your device<\/li>\n<li>Restart your phone<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul>\n<p>Additionally, check if:<\/p>\n<ul>\n<li><strong>Smart wifi<\/strong> or <strong>Wi-Fi Assistant<\/strong> is not automatically switching connections<\/li>\n<li>power saving mode is not limiting wifi<\/li>\n<li>Android is fully updated<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The exact name of settings varies per Samsung model and Android version.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"hoe-publicroam-verwijderen\" name=\"6a237b29401b5\"><summary>How do I remove Publicroam from my Android device?<\/summary><div class=\"faq-answer\"><p>Sometimes it helps to first remove the publicroam network from your device and then set it up again.<\/p>\n<p>To remove the network:<\/p>\n<ul>\n<li>Open <strong>Settings \u2192 Wifi<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong> or <strong>Remove network<\/strong><\/li>\n<li>Then restart your device<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"android-verbreekt-verbinding\" name=\"6a237b29401b5\"><summary>My Android device keeps disconnecting<\/summary><div class=\"faq-answer\"><p>Some Android devices regularly lose connection to secure wifi networks such as Publicroam.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Turn wifi off briefly and then back on<\/li>\n<li>Restart your device<\/li>\n<li>Remove the publicroam network and reconnect<\/li>\n<li>Check if Android is fully updated<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Battery saving or smart wifi features can sometimes affect stable wifi connections.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"melding-certificaat-android\" name=\"6a237b29401b5\"><summary>I get a certificate message on Android<\/summary><div class=\"faq-answer\"><p>Some Android devices show a message about certificates or network security while connecting to Publicroam.<\/p>\n<p>Always check:<\/p>\n<ul>\n<li>if you are at a <a href=\"https:\/\/publicroam.net\/en\/locaties\">Publicroam location<\/a><\/li>\n<li>if the domain is set to: <strong>publicroam.nl<\/strong>.<\/li>\n<\/ul>\n<p>Do NOT use publicroam.net as the domain.<\/p>\n<p>\u2139\ufe0f <em>Android uses this to check if the network truly belongs to Publicroam. This helps to prevent connections to fake networks.<\/em><\/p>\n<p>Still unable to connect? First remove the publicroam network from your device and then set it up again.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"android-blijft-verbinden-zonder-internet\" name=\"6a237b29401b5\"><summary>My Android device stays connected without internet<\/summary><div class=\"faq-answer\"><p>Does your device connect to publicroam, but the internet does not work? Then the connection may not have been fully completed.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Turn wifi off briefly and then back on<\/li>\n<li>Restart your device<\/li>\n<li>Remove the <strong>publicroam<\/strong> network and reconnect<\/li>\n<\/ul>\n<p>Additionally, check:<\/p>\n<ul>\n<li>if your <strong>username<\/strong> and <strong>password<\/strong> are entered correctly<\/li>\n<li>if the domain is set to <strong>publicroam.nl<\/strong><\/li>\n<li>and if you have sufficient wifi signal<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"waarom-werkt-publicroam-soms-niet-op-samsung\" name=\"6a237b29401b5\"><summary>Why does Publicroam sometimes not work on Samsung devices?<\/summary><div class=\"faq-answer\"><p>On some Samsung tablets and smartphones, Publicroam only works properly when <strong>MAC randomization<\/strong> is disabled.<\/p>\n<ul>\n<li>Go to: <strong>Settings \u2192 Wi-Fi \u2192 publicroam \u2192 gear icon \u2192 Advanced \u2192 Privacy<\/strong><\/li>\n<li>Choose there: <strong>Device MAC<\/strong><\/li>\n<\/ul>\n<p>Does this not help? Then remove:<\/p>\n<ul>\n<li>the saved Publicroam network via: <strong>Settings \u2192 Wi-Fi \u2192 publicroam \u2192 Forget<\/strong><\/li>\n<li>any old Publicroam certificates or network profiles via:\n<strong>Settings \u2192 Security \u2192 Other security settings \u2192 User certificates<\/strong><\/li>\n<li>After that, the network can be added again.<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"hoe-handmatig-inloggen\" name=\"6a237b29401b5\"><summary>How do I manually log in to Publicroam wifi on my Android device (without the app)?<\/summary><div class=\"faq-answer\"><p>Follow the steps below to manually connect to Publicroam on your Android device.<\/p>\n<p><strong>Step 1<\/strong> <br>\nHave your <strong>Publicroam username and password<\/strong> ready.\nDon&#8217;t have an account yet? Request your login details via the <a href=\"https:\/\/publicroam.net\">registration page<\/a>.<\/p>\n<p>\u2139\ufe0f <em>Have you previously registered via the Publicroam app? Then you can find your login details in the app via: Menu &gt; My account &gt; Login details<\/em><\/p>\n<p><strong>Step 2<\/strong> <br>\nMake sure you are at a <strong>location<\/strong> where Publicroam is available.<\/p>\n<p><strong>Step 3<\/strong> <br>\nOn your Android device, go to: <strong>Settings &gt; Wifi<\/strong><\/p>\n<p><strong>Step 4<\/strong> <br>\nChoose the wifi network: <strong>publicroam<\/strong><\/p>\n<p><strong>Step 5<\/strong> <br>\nEnter these settings:<\/p>\n<ul>\n<li>EAP method: <strong>PEAP<\/strong><\/li>\n<li>Phase 2 authentication: <strong>MSCHAPv2<\/strong><\/li>\n<li>CA certificate: <strong>Use system certificates<\/strong> or <strong>Trust on first use<\/strong><\/li>\n<li>Identity: <strong>Username<\/strong><\/li>\n<li>Password: <strong>Password<\/strong><\/li>\n<li>Anonymous identity: <strong>Leave empty<\/strong><\/li>\n<li>Domain: <strong>publicroam.nl<\/strong> (if requested) \ud83d\udc49 Do NOT use publicroam.net<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Unable to connect? Then choose &#8216;Do not validate&#8217; for CA certificate.<\/em><\/p>\n<p><strong>Step 6<\/strong>\nClick <strong>Connect<\/strong><\/p>\n<p>From now on, your device will connect automatically at all locations where Publicroam is available.<\/p><\/div><\/details>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2 id=\"en-en-verbinden\">Logging in &amp; connecting<\/h2>\n<details class=\"markdown-details\" id=\"waar-gebruikersnaam-wachtwoord\" name=\"6a237b2942dfc\"><summary>Where can I find my Publicroam username and password?<\/summary><div class=\"faq-answer\"><p>You will receive your Publicroam username and password when you create an account.<\/p>\n<p>Depending on how you signed up, you can find these details: <br><\/p>\n<ul>\n<li>in the <strong>Publicroam app<\/strong><\/li>\n<li>in an <strong>sms message<\/strong> from Publicroam<\/li>\n<li>in an <strong>email<\/strong> you received from Publicroam<\/li>\n<\/ul>\n<p>Are you using the Publicroam app? Then you can find your login details via: <strong>Menu \u2192 My account \u2192 Login details<\/strong><\/p>\n<p>\u2139\ufe0f <em>Keep your login details safe. You will need them if you want to set up wifi manually on a device.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"ik-heb-geen-sms-ontvangen\" name=\"6a237b2942dfc\"><summary>I did not receive an sms with login details<\/summary><div class=\"faq-answer\"><p>You receive the sms with login details (username and password) immediately after requesting an account. The sender is <strong>publicroam<\/strong>.<\/p>\n<p>Did not receive an sms? Choose from the following options:<\/p>\n<p><strong>Requested via the website<\/strong><\/p>\n<p>Request a <strong>new account<\/strong> via the website. Make sure to check your mobile number.<\/p>\n<p><strong>Requested via sms<\/strong><\/p>\n<p>Send another sms with <strong>publicroam<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261).<\/p>\n<p><strong>Do you get a message saying an account already exists?<\/strong><\/p>\n<p>You can delete an existing account yourself. Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261). Do this with the mobile number you used to sign up previously.<\/p>\n<p>After that, request a new account.<\/p>\n<p>If you still do not receive an sms despite these actions, please contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"geen-sms-code-ontvangen\" name=\"6a237b2942dfc\"><summary>I am not receiving an sms verification code for the Publicroam app<\/summary><div class=\"faq-answer\"><p>Are you not receiving an sms with a verification code while signing up in the Publicroam app? Please check the following.<\/p>\n<p><strong>1. Check your mobile number<\/strong> <br>\nCheck if your mobile number was entered correctly, including the correct country code.<\/p>\n<p><strong>2. Check your signal<\/strong> <br>\nMake sure you have enough mobile signal and can receive sms messages.<\/p>\n<p><strong>3. Check your sms messages<\/strong> <br>\nCheck: <br><\/p>\n<ul>\n<li>your blocked messages folder;<\/li>\n<li>spam or unwanted messages.<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The verification code is sent via a normal sms message, not via WhatsApp.<\/em><\/p>\n<p><strong>4. Request a new code<\/strong> <br>\nWait a few minutes and then request a verification code again in the app.<\/p>\n<p><strong>5. Restart your phone<\/strong> <br>\nSometimes it helps to restart your phone before requesting a code again.<\/p>\n<p><strong>Still not working?<\/strong> <br>\nPlease contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\">contact page<\/a><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"kan-niet-inloggen\" name=\"6a237b2942dfc\"><summary>I cannot log in \/ my device will not connect<\/summary><div class=\"faq-answer\"><p>We recommend using the Publicroam app. This will automatically set up the correct settings.<\/p>\n<p>Do you still want to set up wifi yourself? Then check the points below.<\/p>\n<p><strong>1. Do you have a Publicroam account?<\/strong> <br>\nDo you not have an account yet or have you not received login details? Please request them first.<\/p>\n<p>\u2139\ufe0f <em>Are your login details older than 48 hours and have you not successfully connected before? Then request new login details.<\/em><\/p>\n<p><strong>2. Check if the wifi network is visible<\/strong> <br>\nThe network <strong>publicroam<\/strong> must be visible in your device&#8217;s wifi list. Also, make sure you have enough signal.<\/p>\n<p><strong>3. Check your wifi settings<\/strong> <br>\nA typo in the settings often causes connection failures.<\/p>\n<p>Therefore, check: <br><\/p>\n<ul>\n<li>username and password;<\/li>\n<li>the set domain (publicroam.nl);<\/li>\n<li>the other wifi settings for your device.<\/li>\n<\/ul>\n<p><strong>4. Remove Publicroam and set it up again<\/strong> <br>\nHave you connected before? First, remove the network <strong>publicroam<\/strong> from your device and set it up again.<\/p>\n<p>\u2139\ufe0f <em>Sometimes it also helps to temporarily turn wifi off and on again or to restart your device.<\/em><\/p>\n<p><strong>5. Still not working?<\/strong> <br>\nThere may be a malfunction or problem at the location.<\/p>\n<p>Or contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"wifi-profiel-verwijderen\" name=\"6a237b2942dfc\"><summary>I want to remove the Publicroam wifi profile from my device<\/summary><div class=\"faq-answer\"><p><strong>(1) Are you using the Publicroam app?<\/strong> <br>\nRemove the app from your device. The Publicroam wifi profile will then be automatically removed.<\/p>\n<p>\u2139\ufe0f <em>Are you using Android 10 or older? Then you must also remove your wifi profile manually. See below.<\/em><\/p>\n<p><strong>(2) Without the Publicroam app<\/strong> <br>\nIf you signed up for wifi manually, follow these steps:<\/p>\n<p><strong>iPhone \/ iPad \/ Mac (macOS Big Sur or newer)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Go to <strong>Settings<\/strong> and choose <strong>Wifi<\/strong><\/li>\n<li>Make sure wifi is turned on<\/li>\n<li>Tap or click on the \u24d8 next to the network <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget This Network<\/strong><\/li>\n<\/ul>\n<p><strong>Macbook\/iMac (OS version Catalina or earlier)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the menu bar<\/li>\n<li>Choose <strong>Open Network Preferences<\/strong><\/li>\n<li>Select <strong>Wifi<\/strong><\/li>\n<li>Click on <strong>Advanced<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> in the list<\/li>\n<li>Click on the minus sign (\u2018\u2013\u2019)<\/li>\n<li>Click on <strong>OK<\/strong> and then on <strong>Apply<\/strong><\/li>\n<\/ul>\n<p><strong>Android<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open <strong>Settings<\/strong><\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Press and hold the <strong>publicroam<\/strong> network<\/li>\n<li>Choose <strong>Forget Network<\/strong><\/li>\n<\/ul>\n<p><strong>Windows 10 \/ 11<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the taskbar<\/li>\n<li>Right-click on <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Does this not work? Go to Settings \u2192 Network &amp; Internet \u2192 Wifi \u2192 Manage known networks \u2192 select publicroam \u2192 Forget<\/em><\/p>\n<p><strong>Chromebook \/ ChromeOS<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the bottom right<\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p><strong>Linux (Ubuntu \/ NetworkManager)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open Settings<\/li>\n<li>Choose <strong>Wifi<\/strong> or <strong>Network<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> from the saved networks<\/li>\n<li>Choose <strong>Forget<\/strong> or <strong>Remove<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The exact steps may vary depending on the Linux distribution.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"melding-geen-verbinding-mogelijk\" name=\"6a237b2942dfc\"><summary>I get the message: &#8216;Unable to connect to network publicroam&#8217;<\/summary><div class=\"faq-answer\"><p>Do the following:<\/p>\n<p><strong>Step 1<\/strong> <br>\nCheck if the network <strong>publicroam<\/strong> is visible in your wifi overview and if the signal strength is sufficient (at least 3 bars). This message may occur more often with poor reception.<\/p>\n<p><strong>Step 2<\/strong> <br>\nCheck if your username and password have been entered correctly (see sms or the Publicroam app). Re-enter them and copy them exactly as shown.<\/p>\n<p><strong>Step 3<\/strong> <br>\nDoes the message keep appearing? Then remove the publicroam wifi profile from your device and then sign up again.<\/p>\n<p><strong>Step 4<\/strong> <br>\nCan&#8217;t figure it out? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"gevraagd-opnieuw-gegevens-invullen\" name=\"6a237b2942dfc\"><summary>I am asked to re-enter my login details<\/summary><div class=\"faq-answer\"><p>Are you being asked to re-enter your login details as soon as your device wants to connect to Publicroam? Then check if you are at a location where Publicroam is available.<\/p>\n<p>Check the locations at https:\/\/publicroam.net\/en\/locations\/<\/p>\n<p>Important: Only re-enter your details if you have checked that you are at a location with Publicroam.<\/p>\n<p>Does this keep happening or are you in doubt? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"waarom-inloggen-binnen-48uur\" name=\"6a237b2942dfc\"><summary>Why do I have to log in to a Publicroam location within 48 hours?<\/summary><div class=\"faq-answer\"><p>If you received your login details via sms, you must log in to a wifi network with Publicroam within 48 hours. If you do not do this, your details will be deleted and you will have to request a new Publicroam account. We do this for security reasons.<\/p>\n<p>Are you using the Publicroam app? Then this 48-hour period does not apply. You can install the app at home.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"vpn-kan-niet-gebruiken\" name=\"6a237b2942dfc\"><summary>I cannot use my VPN via Publicroam<\/summary><div class=\"faq-answer\"><p>Publicroam itself does not impose restrictions on the use of VPN connections. Therefore, you can, for example, use a business VPN or a personal VPN service while connected via Publicroam.<\/p>\n<p>However, the WiFi network of the location where you are may set additional restrictions. Some guest networks block certain VPN protocols or specifically limit network traffic for security or management reasons.<\/p>\n<p>Is your VPN not working via a specific Publicroam network? Then please contact the administrator of that location or organization. They can indicate whether network restrictions are active.<\/p><\/div><\/details>\n<\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Can&#8217;t do it? View all of our <a href=\"https:\/\/publicroam.net\/en\/support\/faq\/\">frequently asked questions (FAQ)<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Android Connect easily and securely to publicroam on your Android device (such as Samsung). Can&#8217;t do it? View all of our frequently asked questions (FAQ)<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3147,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"itsec_x_frame_options":"","footnotes":""},"class_list":["post-3190","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/comments?post=3190"}],"version-history":[{"count":1,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3190\/revisions"}],"predecessor-version":[{"id":3192,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3190\/revisions\/3192"}],"up":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3147"}],"wp:attachment":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/media?parent=3190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}