{"id":3179,"date":"2026-02-26T15:44:33","date_gmt":"2026-02-26T14:44:33","guid":{"rendered":"https:\/\/publicroam.net\/?page_id=3179"},"modified":"2026-05-29T08:45:33","modified_gmt":"2026-05-29T06:45:33","slug":"windows","status":"publish","type":"page","link":"https:\/\/publicroam.net\/en\/devices\/windows\/","title":{"rendered":"Windows"},"content":{"rendered":"\n<div class=\"wp-block-group is-pattern-hero-page-simple has-light-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--v-96);padding-bottom:var(--wp--preset--spacing--v-96)\">\n<div class=\"wp-block-columns is-style-fullwidth is-layout-flex wp-container-core-columns-is-layout-6c1965fe wp-block-columns-is-layout-flex is-style-fullwidth--1\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-2780ff48 wp-block-group-is-layout-flex\">\n<p class=\"is-style-icon-left is-style-icon-left--2 wp-block-paragraph\">Support<\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-heading-gradient has-heading-2-font-size\">Windows<\/h1>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\">Connect easily and securely to publicroam on your Windows device.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--v-120);margin-bottom:var(--wp--preset--spacing--v-120)\">\n<div class=\"wp-block-group is-style-halfwidth has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-halfwidth--4\"><div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2>Logging in with Windows<\/h2>\n<h3>Steps to connect<\/h3>\n<h4>Step 1<\/h4>\n<p>Make sure you are near a wifi network with <strong>Publicroam<\/strong>. <a href=\"https:\/\/publicroam.net\/en\/locations\/\">View locations<\/a><\/p>\n<p>Have your Publicroam <strong>username<\/strong> and <strong>password<\/strong> ready. Do you not have login details yet? Request them via the <a href=\"https:\/\/publicroam.net\/en\/send-me-an-sms\">registration page<\/a>.<\/p>\n<blockquote>\n<p>Already registered via the <strong>Publicroam app<\/strong>? Then you can find your login details in the app (Menu &gt; My account &gt; Login details)<\/p>\n<\/blockquote>\n<h4>Step 2<\/h4>\n<p>Click the up arrow in the bottom right corner and go to <strong>settings<\/strong><\/p>\n<h4>Step 3<\/h4>\n<p>Choose <strong>wifi<\/strong> in the settings window<\/p>\n<h4>Step 4<\/h4>\n<p>Select network <strong>publicroam<\/strong> and choose <strong>connect<\/strong><\/p>\n<h4>Step 5<\/h4>\n<p>Enter your <strong>username<\/strong> and <strong>password<\/strong> (see SMS or in the app)<\/p>\n<h4>Step 6<\/h4>\n<p>Click <strong>OK<\/strong><\/p>\n<blockquote>\n<p>You can check the certificate: the fingerprint must end with <code>7F 87<\/code><\/p>\n<\/blockquote>\n<h4>Step 7<\/h4>\n<p>Click on <strong>connect<\/strong><\/p>\n<h4>You are now connected<\/h4>\n<p>You will connect automatically at all locations where publicroam is available.<\/p>\n<p><br>\n<br><\/p>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2>Help with Windows<\/h2>\n<details class=\"markdown-details\" id=\"network-not-visible\" name=\"6a237b441e4d2\"><summary>I do not see the publicroam network<\/summary><div class=\"faq-answer\"><p>Do you not see the <strong>publicroam<\/strong> network in the wifi list of your Windows laptop? Then check the following:<\/p>\n<ul>\n<li>Check if you are at a location where Publicroam is available<\/li>\n<li>Make sure wifi is enabled<\/li>\n<li>Turn wifi off and back on briefly<\/li>\n<li>Restart your laptop<\/li>\n<li>Check if airplane mode is off<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Some older laptops support modern secure wifi networks less well.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"does-not-connect-to-publicroam\" name=\"6a237b441e4d2\"><summary>My Windows laptop does not connect to Publicroam<\/summary><div class=\"faq-answer\"><p>Are you unable to connect to publicroam on your <strong>Windows laptop<\/strong>? Then follow the steps below.<\/p>\n<p>\u2139\ufe0f <em>Are you using a laptop from your work, school, or organization? In that case, security settings may block connections to secure wifi networks. Please contact your IT department.<\/em><\/p>\n<p><strong>1. Check your login details<\/strong><br \/>\nCheck if your username and password exactly match the details in:<\/p>\n<ul>\n<li>the Publicroam app<\/li>\n<li>or the SMS<\/li>\n<\/ul>\n<p>A small typo often prevents the connection from working.<\/p>\n<p><strong>2. Remove the network and try again<\/strong><br \/>\nDo this as follows:<\/p>\n<ul>\n<li>Go to <strong>Start \u2192 Settings \u2192 Network &amp; internet \u2192 Wi-Fi<\/strong><\/li>\n<li>Find the network <strong>publicroam<\/strong><\/li>\n<li>Choose: <strong>Forget<\/strong> or <strong>Remove network<\/strong><\/li>\n<li>Then restart your laptop<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul>\n<p><strong>3. Update your wifi driver<\/strong><br \/>\nOutdated wifi drivers can cause problems with secure wifi networks such as Publicroam.<\/p>\n<p>Do the following:<\/p>\n<ul>\n<li>Search the internet for: <strong>wifi driver + the brand\/model of your laptop<\/strong><\/li>\n<li>Then download the latest driver via the website of your laptop manufacturer<\/li>\n<li>Then restart your laptop and try to connect again<\/li>\n<\/ul>\n<p><strong>4. Use the Windows troubleshooter<\/strong><br \/>\nMicrosoft has a comprehensive guide for wifi problems in Windows:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/troubleshoot-wi-fi-connection-problems-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c\" target=\"_blank\" rel=\"noopener\">Troubleshoot Wi-Fi connection problems in Windows<\/a><\/li>\n<\/ul>\n<p><strong>5. Still not working?<\/strong><br \/>\nThen please contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"business-laptop-does-not-connect\" name=\"6a237b441e4d2\"><summary>My business Windows laptop does not connect to Publicroam<\/summary><div class=\"faq-answer\"><p>Some business laptops have extra security settings that make it impossible to connect to secure wifi networks like Publicroam.<\/p>\n<p>This occurs, for example, with:<\/p>\n<ul>\n<li>laptops from employers<\/li>\n<li>schools or universities<\/li>\n<li>government organizations<\/li>\n<li>or devices that are centrally managed via IT management<\/li>\n<\/ul>\n<p>In that case, only your own IT department can change these settings. Therefore, please contact the IT support of your organization.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"remove-publicroam-windows-laptop\" name=\"6a237b441e4d2\"><summary>How do I remove Publicroam from my Windows laptop?<\/summary><div class=\"faq-answer\"><p>Sometimes it helps to first remove the publicroam network from your laptop and then set it up again.<\/p>\n<p>To remove the network:<\/p>\n<ul>\n<li>Open: <strong>Start \u2192 Settings \u2192 Network &amp; internet \u2192 Wi-Fi<\/strong><\/li>\n<li>Choose: <strong>Manage known networks<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Click on: <strong>Forget<\/strong><\/li>\n<li>Then restart your laptop and reconnect to publicroam<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"keeps-disconnecting\" name=\"6a237b441e4d2\"><summary>My Windows laptop keeps disconnecting<\/summary><div class=\"faq-answer\"><p>Some Windows laptops regularly lose connection to secure wifi networks such as Publicroam. This is often due to old wifi settings or outdated wifi drivers.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Remove the publicroam network from your laptop<\/li>\n<li>Fully restart your laptop<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul>\n<p>Does this not help? Then update your wifi driver via the website of your laptop manufacturer.<\/p>\n<p>\u2139\ufe0f <em>Especially older Intel wifi drivers can cause problems with secure wifi networks.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"publicroam-no-longer-works-after-windows-update\" name=\"6a237b441e4d2\"><summary>Publicroam no longer works after a Windows update<\/summary><div class=\"faq-answer\"><p>Sometimes Publicroam no longer works well after a Windows update. This can cause old wifi settings or drivers to cause problems.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Remove the <strong>publicroam<\/strong> network from your laptop<\/li>\n<li>Restart your laptop<\/li>\n<li>Reconnect to publicroam<\/li>\n<\/ul>\n<p>Does this not work? Then check if a new wifi driver is available for your laptop.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"lenovo-connection-problems\" name=\"6a237b441e4d2\"><summary>My Lenovo laptop does not connect to Publicroam<\/summary><div class=\"faq-answer\"><p>Some <strong>Lenovo laptops<\/strong> have software installed that causes problems with secure wifi networks such as Publicroam, eduroam, or govroam. This is usually due to a feature in <strong>Lenovo Vantage<\/strong> or <strong>Lenovo Wi-Fi Security<\/strong>.<\/p>\n<p>Try the following:<\/p>\n<ol>\n<li>Open the <strong>Windows search menu<\/strong><\/li>\n<li>Search for <strong>Lenovo Vantage<\/strong> and open the app<\/li>\n<li>Look for a section such as:\n<ul>\n<li>Wi-Fi Security<\/li>\n<li>Network<\/li>\n<li>Network Optimization<\/li>\n<li>Roaming Optimization<\/li>\n<li>or Access Point Band Steering<\/li>\n<\/ul>\n<\/li>\n<li>Switch this feature <strong>off<\/strong><\/li>\n<li>Then restart your laptop<\/li>\n<li>Reconnect to the publicroam network<\/li>\n<\/ol>\n<p>\u2139\ufe0f <em>The exact name of this setting may vary per Lenovo model or version of Lenovo Vantage.<\/em><\/p>\n<p><strong>Still not working?<\/strong><br \/>\nFirst, remove the <strong>publicroam<\/strong> network from your device and set it up again.<\/p>\n<p><strong>More information<\/strong><br \/>\nThis problem also occurs with similar networks such as eduroam:<\/p>\n<ul>\n<li><a href=\"https:\/\/princeton.service-now.com\/service?id=kb_article&amp;sys_id=7fd06e2487b67c1037bf7778cebb3576\" target=\"_blank\" rel=\"noopener\">Princeton University explanation<\/a><\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"windows-asks-for-security-details\" name=\"6a237b441e4d2\"><summary>Windows asks for network or security details<\/summary><div class=\"faq-answer\"><p>Sometimes, while connecting to Publicroam, Windows asks for your username, password, or network details again.<\/p>\n<p>Then check:<\/p>\n<ul>\n<li>if you are at a <a href=\"https:\/\/publicroam.net\/en\/locations\">Publicroam location<\/a><\/li>\n<li>if your username and password are entered correctly<\/li>\n<li>if you have removed your old <code>publicroam<\/code> settings<\/li>\n<li>and if your laptop has been restarted<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>During connection, Windows automatically checks if the network is actually from Publicroam. This helps to prevent connection to fake networks.<\/em><\/p>\n<p>Still unable to connect?<\/p>\n<ul>\n<li>First, remove the <code>publicroam<\/code> network<\/li>\n<li>Restart your laptop<\/li>\n<li>And reconnect<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"stays-connected-without-internet\" name=\"6a237b441e4d2\"><summary>My Windows laptop stays connected without internet<\/summary><div class=\"faq-answer\"><p>Does your laptop connect to publicroam, but the internet does not work? Then the connection may not have been fully completed.<\/p>\n<p>Try the following:<\/p>\n<ul>\n<li>Turn wifi off and back on briefly<\/li>\n<li>Restart your laptop<\/li>\n<li>Remove the <strong>publicroam<\/strong> network and reconnect<\/li>\n<\/ul>\n<p>Additionally, check:<\/p>\n<ul>\n<li>if your <strong>username<\/strong> and <strong>password<\/strong> are entered correctly<\/li>\n<li>if the domain is set to <strong>publicroam.nl<\/strong><\/li>\n<li>and if you have sufficient wifi range<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Are you using a business laptop? Then security settings from your organization may influence the connection.<\/em><\/p><\/div><\/details>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2 id=\"en-en-verbinden\">Logging in &amp; connecting<\/h2>\n<details class=\"markdown-details\" id=\"waar-gebruikersnaam-wachtwoord\" name=\"6a237b4422063\"><summary>Where can I find my Publicroam username and password?<\/summary><div class=\"faq-answer\"><p>You will receive your Publicroam username and password when you create an account.<\/p>\n<p>Depending on how you signed up, you can find these details: <br><\/p>\n<ul>\n<li>in the <strong>Publicroam app<\/strong><\/li>\n<li>in an <strong>sms message<\/strong> from Publicroam<\/li>\n<li>in an <strong>email<\/strong> you received from Publicroam<\/li>\n<\/ul>\n<p>Are you using the Publicroam app? Then you can find your login details via: <strong>Menu \u2192 My account \u2192 Login details<\/strong><\/p>\n<p>\u2139\ufe0f <em>Keep your login details safe. You will need them if you want to set up wifi manually on a device.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"ik-heb-geen-sms-ontvangen\" name=\"6a237b4422063\"><summary>I did not receive an sms with login details<\/summary><div class=\"faq-answer\"><p>You receive the sms with login details (username and password) immediately after requesting an account. The sender is <strong>publicroam<\/strong>.<\/p>\n<p>Did not receive an sms? Choose from the following options:<\/p>\n<p><strong>Requested via the website<\/strong><\/p>\n<p>Request a <strong>new account<\/strong> via the website. Make sure to check your mobile number.<\/p>\n<p><strong>Requested via sms<\/strong><\/p>\n<p>Send another sms with <strong>publicroam<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261).<\/p>\n<p><strong>Do you get a message saying an account already exists?<\/strong><\/p>\n<p>You can delete an existing account yourself. Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261). Do this with the mobile number you used to sign up previously.<\/p>\n<p>After that, request a new account.<\/p>\n<p>If you still do not receive an sms despite these actions, please contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"geen-sms-code-ontvangen\" name=\"6a237b4422063\"><summary>I am not receiving an sms verification code for the Publicroam app<\/summary><div class=\"faq-answer\"><p>Are you not receiving an sms with a verification code while signing up in the Publicroam app? Please check the following.<\/p>\n<p><strong>1. Check your mobile number<\/strong> <br>\nCheck if your mobile number was entered correctly, including the correct country code.<\/p>\n<p><strong>2. Check your signal<\/strong> <br>\nMake sure you have enough mobile signal and can receive sms messages.<\/p>\n<p><strong>3. Check your sms messages<\/strong> <br>\nCheck: <br><\/p>\n<ul>\n<li>your blocked messages folder;<\/li>\n<li>spam or unwanted messages.<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The verification code is sent via a normal sms message, not via WhatsApp.<\/em><\/p>\n<p><strong>4. Request a new code<\/strong> <br>\nWait a few minutes and then request a verification code again in the app.<\/p>\n<p><strong>5. Restart your phone<\/strong> <br>\nSometimes it helps to restart your phone before requesting a code again.<\/p>\n<p><strong>Still not working?<\/strong> <br>\nPlease contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\">contact page<\/a><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"kan-niet-inloggen\" name=\"6a237b4422063\"><summary>I cannot log in \/ my device will not connect<\/summary><div class=\"faq-answer\"><p>We recommend using the Publicroam app. This will automatically set up the correct settings.<\/p>\n<p>Do you still want to set up wifi yourself? Then check the points below.<\/p>\n<p><strong>1. Do you have a Publicroam account?<\/strong> <br>\nDo you not have an account yet or have you not received login details? Please request them first.<\/p>\n<p>\u2139\ufe0f <em>Are your login details older than 48 hours and have you not successfully connected before? Then request new login details.<\/em><\/p>\n<p><strong>2. Check if the wifi network is visible<\/strong> <br>\nThe network <strong>publicroam<\/strong> must be visible in your device&#8217;s wifi list. Also, make sure you have enough signal.<\/p>\n<p><strong>3. Check your wifi settings<\/strong> <br>\nA typo in the settings often causes connection failures.<\/p>\n<p>Therefore, check: <br><\/p>\n<ul>\n<li>username and password;<\/li>\n<li>the set domain (publicroam.nl);<\/li>\n<li>the other wifi settings for your device.<\/li>\n<\/ul>\n<p><strong>4. Remove Publicroam and set it up again<\/strong> <br>\nHave you connected before? First, remove the network <strong>publicroam<\/strong> from your device and set it up again.<\/p>\n<p>\u2139\ufe0f <em>Sometimes it also helps to temporarily turn wifi off and on again or to restart your device.<\/em><\/p>\n<p><strong>5. Still not working?<\/strong> <br>\nThere may be a malfunction or problem at the location.<\/p>\n<p>Or contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"wifi-profiel-verwijderen\" name=\"6a237b4422063\"><summary>I want to remove the Publicroam wifi profile from my device<\/summary><div class=\"faq-answer\"><p><strong>(1) Are you using the Publicroam app?<\/strong> <br>\nRemove the app from your device. The Publicroam wifi profile will then be automatically removed.<\/p>\n<p>\u2139\ufe0f <em>Are you using Android 10 or older? Then you must also remove your wifi profile manually. See below.<\/em><\/p>\n<p><strong>(2) Without the Publicroam app<\/strong> <br>\nIf you signed up for wifi manually, follow these steps:<\/p>\n<p><strong>iPhone \/ iPad \/ Mac (macOS Big Sur or newer)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Go to <strong>Settings<\/strong> and choose <strong>Wifi<\/strong><\/li>\n<li>Make sure wifi is turned on<\/li>\n<li>Tap or click on the \u24d8 next to the network <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget This Network<\/strong><\/li>\n<\/ul>\n<p><strong>Macbook\/iMac (OS version Catalina or earlier)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the menu bar<\/li>\n<li>Choose <strong>Open Network Preferences<\/strong><\/li>\n<li>Select <strong>Wifi<\/strong><\/li>\n<li>Click on <strong>Advanced<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> in the list<\/li>\n<li>Click on the minus sign (\u2018\u2013\u2019)<\/li>\n<li>Click on <strong>OK<\/strong> and then on <strong>Apply<\/strong><\/li>\n<\/ul>\n<p><strong>Android<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open <strong>Settings<\/strong><\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Press and hold the <strong>publicroam<\/strong> network<\/li>\n<li>Choose <strong>Forget Network<\/strong><\/li>\n<\/ul>\n<p><strong>Windows 10 \/ 11<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the taskbar<\/li>\n<li>Right-click on <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Does this not work? Go to Settings \u2192 Network &amp; Internet \u2192 Wifi \u2192 Manage known networks \u2192 select publicroam \u2192 Forget<\/em><\/p>\n<p><strong>Chromebook \/ ChromeOS<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the bottom right<\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p><strong>Linux (Ubuntu \/ NetworkManager)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open Settings<\/li>\n<li>Choose <strong>Wifi<\/strong> or <strong>Network<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> from the saved networks<\/li>\n<li>Choose <strong>Forget<\/strong> or <strong>Remove<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The exact steps may vary depending on the Linux distribution.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"melding-geen-verbinding-mogelijk\" name=\"6a237b4422063\"><summary>I get the message: &#8216;Unable to connect to network publicroam&#8217;<\/summary><div class=\"faq-answer\"><p>Do the following:<\/p>\n<p><strong>Step 1<\/strong> <br>\nCheck if the network <strong>publicroam<\/strong> is visible in your wifi overview and if the signal strength is sufficient (at least 3 bars). This message may occur more often with poor reception.<\/p>\n<p><strong>Step 2<\/strong> <br>\nCheck if your username and password have been entered correctly (see sms or the Publicroam app). Re-enter them and copy them exactly as shown.<\/p>\n<p><strong>Step 3<\/strong> <br>\nDoes the message keep appearing? Then remove the publicroam wifi profile from your device and then sign up again.<\/p>\n<p><strong>Step 4<\/strong> <br>\nCan&#8217;t figure it out? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"gevraagd-opnieuw-gegevens-invullen\" name=\"6a237b4422063\"><summary>I am asked to re-enter my login details<\/summary><div class=\"faq-answer\"><p>Are you being asked to re-enter your login details as soon as your device wants to connect to Publicroam? Then check if you are at a location where Publicroam is available.<\/p>\n<p>Check the locations at https:\/\/publicroam.net\/en\/locations\/<\/p>\n<p>Important: Only re-enter your details if you have checked that you are at a location with Publicroam.<\/p>\n<p>Does this keep happening or are you in doubt? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"waarom-inloggen-binnen-48uur\" name=\"6a237b4422063\"><summary>Why do I have to log in to a Publicroam location within 48 hours?<\/summary><div class=\"faq-answer\"><p>If you received your login details via sms, you must log in to a wifi network with Publicroam within 48 hours. If you do not do this, your details will be deleted and you will have to request a new Publicroam account. We do this for security reasons.<\/p>\n<p>Are you using the Publicroam app? Then this 48-hour period does not apply. You can install the app at home.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"vpn-kan-niet-gebruiken\" name=\"6a237b4422063\"><summary>I cannot use my VPN via Publicroam<\/summary><div class=\"faq-answer\"><p>Publicroam itself does not impose restrictions on the use of VPN connections. Therefore, you can, for example, use a business VPN or a personal VPN service while connected via Publicroam.<\/p>\n<p>However, the WiFi network of the location where you are may set additional restrictions. Some guest networks block certain VPN protocols or specifically limit network traffic for security or management reasons.<\/p>\n<p>Is your VPN not working via a specific Publicroam network? Then please contact the administrator of that location or organization. They can indicate whether network restrictions are active.<\/p><\/div><\/details>\n<\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Can&#8217;t do it? View all of our <a href=\"https:\/\/publicroam.net\/en\/support\/faq\/\">frequently asked questions (FAQ)<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Windows Connect easily and securely to publicroam on your Windows device. Can&#8217;t do it? View all of our frequently asked questions (FAQ)<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3147,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"itsec_x_frame_options":"","footnotes":""},"class_list":["post-3179","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/comments?post=3179"}],"version-history":[{"count":2,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3179\/revisions"}],"predecessor-version":[{"id":3182,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3179\/revisions\/3182"}],"up":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3147"}],"wp:attachment":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/media?parent=3179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}