{"id":3140,"date":"2026-02-26T13:52:00","date_gmt":"2026-02-26T12:52:00","guid":{"rendered":"https:\/\/publicroam.net\/?page_id=3140"},"modified":"2026-06-02T20:20:46","modified_gmt":"2026-06-02T18:20:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/publicroam.net\/en\/support\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-group is-pattern-hero-page-simple has-light-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--v-96);padding-bottom:var(--wp--preset--spacing--v-96)\">\n<div class=\"wp-block-columns is-style-fullwidth is-layout-flex wp-container-core-columns-is-layout-6c1965fe wp-block-columns-is-layout-flex is-style-fullwidth--1\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-2780ff48 wp-block-group-is-layout-flex\">\n<p class=\"is-style-icon-left is-style-icon-left--2 wp-block-paragraph\">Support<\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-heading-gradient has-heading-2-font-size\">Frequently Asked Questions<\/h1>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-pattern-accordion-faq has-global-padding is-layout-constrained wp-container-core-group-is-layout-c3c58f51 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--v-120);margin-bottom:var(--wp--preset--spacing--v-120)\">\n<div class=\"wp-block-group is-style-halfwidth is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-29763bee wp-block-group-is-layout-flex is-style-halfwidth--4\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-heading-gradient has-heading-3-font-size\">What can we help with?<\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-f9bd05ee\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4927ffd3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--6\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"#verbinden\">Login &amp; connect<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--7\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"#accounts\">Users &amp; accounts<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--8\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"#certificaten\">Certificates<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--9\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/ios\/\">iPhone\/iPad<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--10\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/macos\/\">MacOS<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--11\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/windows\/\">Windows<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--12\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/android\/\">Android<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--13\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/chromebook\/\">Chrome<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-button-faq-filter is-style-button-faq-filter--14\"><a class=\"wp-block-button__link has-blue-dark-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/publicroam.net\/en\/devices\/linux\/\">Linux<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c00f5982\"><\/div>\n\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2 id=\"en-en-verbinden\">Logging in &amp; connecting<\/h2>\n<details class=\"markdown-details\" id=\"waar-gebruikersnaam-wachtwoord\" name=\"6a237b2acfcbe\"><summary>Where can I find my Publicroam username and password?<\/summary><div class=\"faq-answer\"><p>You will receive your Publicroam username and password when you create an account.<\/p>\n<p>Depending on how you signed up, you can find these details: <br><\/p>\n<ul>\n<li>in the <strong>Publicroam app<\/strong><\/li>\n<li>in an <strong>sms message<\/strong> from Publicroam<\/li>\n<li>in an <strong>email<\/strong> you received from Publicroam<\/li>\n<\/ul>\n<p>Are you using the Publicroam app? Then you can find your login details via: <strong>Menu \u2192 My account \u2192 Login details<\/strong><\/p>\n<p>\u2139\ufe0f <em>Keep your login details safe. You will need them if you want to set up wifi manually on a device.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"ik-heb-geen-sms-ontvangen\" name=\"6a237b2acfcbe\"><summary>I did not receive an sms with login details<\/summary><div class=\"faq-answer\"><p>You receive the sms with login details (username and password) immediately after requesting an account. The sender is <strong>publicroam<\/strong>.<\/p>\n<p>Did not receive an sms? Choose from the following options:<\/p>\n<p><strong>Requested via the website<\/strong><\/p>\n<p>Request a <strong>new account<\/strong> via the website. Make sure to check your mobile number.<\/p>\n<p><strong>Requested via sms<\/strong><\/p>\n<p>Send another sms with <strong>publicroam<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261).<\/p>\n<p><strong>Do you get a message saying an account already exists?<\/strong><\/p>\n<p>You can delete an existing account yourself. Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261). Do this with the mobile number you used to sign up previously.<\/p>\n<p>After that, request a new account.<\/p>\n<p>If you still do not receive an sms despite these actions, please contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"geen-sms-code-ontvangen\" name=\"6a237b2acfcbe\"><summary>I am not receiving an sms verification code for the Publicroam app<\/summary><div class=\"faq-answer\"><p>Are you not receiving an sms with a verification code while signing up in the Publicroam app? Please check the following.<\/p>\n<p><strong>1. Check your mobile number<\/strong> <br>\nCheck if your mobile number was entered correctly, including the correct country code.<\/p>\n<p><strong>2. Check your signal<\/strong> <br>\nMake sure you have enough mobile signal and can receive sms messages.<\/p>\n<p><strong>3. Check your sms messages<\/strong> <br>\nCheck: <br><\/p>\n<ul>\n<li>your blocked messages folder;<\/li>\n<li>spam or unwanted messages.<\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The verification code is sent via a normal sms message, not via WhatsApp.<\/em><\/p>\n<p><strong>4. Request a new code<\/strong> <br>\nWait a few minutes and then request a verification code again in the app.<\/p>\n<p><strong>5. Restart your phone<\/strong> <br>\nSometimes it helps to restart your phone before requesting a code again.<\/p>\n<p><strong>Still not working?<\/strong> <br>\nPlease contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\">contact page<\/a><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"kan-niet-inloggen\" name=\"6a237b2acfcbe\"><summary>I cannot log in \/ my device will not connect<\/summary><div class=\"faq-answer\"><p>We recommend using the Publicroam app. This will automatically set up the correct settings.<\/p>\n<p>Do you still want to set up wifi yourself? Then check the points below.<\/p>\n<p><strong>1. Do you have a Publicroam account?<\/strong> <br>\nDo you not have an account yet or have you not received login details? Please request them first.<\/p>\n<p>\u2139\ufe0f <em>Are your login details older than 48 hours and have you not successfully connected before? Then request new login details.<\/em><\/p>\n<p><strong>2. Check if the wifi network is visible<\/strong> <br>\nThe network <strong>publicroam<\/strong> must be visible in your device&#8217;s wifi list. Also, make sure you have enough signal.<\/p>\n<p><strong>3. Check your wifi settings<\/strong> <br>\nA typo in the settings often causes connection failures.<\/p>\n<p>Therefore, check: <br><\/p>\n<ul>\n<li>username and password;<\/li>\n<li>the set domain (publicroam.nl);<\/li>\n<li>the other wifi settings for your device.<\/li>\n<\/ul>\n<p><strong>4. Remove Publicroam and set it up again<\/strong> <br>\nHave you connected before? First, remove the network <strong>publicroam<\/strong> from your device and set it up again.<\/p>\n<p>\u2139\ufe0f <em>Sometimes it also helps to temporarily turn wifi off and on again or to restart your device.<\/em><\/p>\n<p><strong>5. Still not working?<\/strong> <br>\nThere may be a malfunction or problem at the location.<\/p>\n<p>Or contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"wifi-profiel-verwijderen\" name=\"6a237b2acfcbe\"><summary>I want to remove the Publicroam wifi profile from my device<\/summary><div class=\"faq-answer\"><p><strong>(1) Are you using the Publicroam app?<\/strong> <br>\nRemove the app from your device. The Publicroam wifi profile will then be automatically removed.<\/p>\n<p>\u2139\ufe0f <em>Are you using Android 10 or older? Then you must also remove your wifi profile manually. See below.<\/em><\/p>\n<p><strong>(2) Without the Publicroam app<\/strong> <br>\nIf you signed up for wifi manually, follow these steps:<\/p>\n<p><strong>iPhone \/ iPad \/ Mac (macOS Big Sur or newer)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Go to <strong>Settings<\/strong> and choose <strong>Wifi<\/strong><\/li>\n<li>Make sure wifi is turned on<\/li>\n<li>Tap or click on the \u24d8 next to the network <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget This Network<\/strong><\/li>\n<\/ul>\n<p><strong>Macbook\/iMac (OS version Catalina or earlier)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the menu bar<\/li>\n<li>Choose <strong>Open Network Preferences<\/strong><\/li>\n<li>Select <strong>Wifi<\/strong><\/li>\n<li>Click on <strong>Advanced<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> in the list<\/li>\n<li>Click on the minus sign (\u2018\u2013\u2019)<\/li>\n<li>Click on <strong>OK<\/strong> and then on <strong>Apply<\/strong><\/li>\n<\/ul>\n<p><strong>Android<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open <strong>Settings<\/strong><\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Press and hold the <strong>publicroam<\/strong> network<\/li>\n<li>Choose <strong>Forget Network<\/strong><\/li>\n<\/ul>\n<p><strong>Windows 10 \/ 11<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the taskbar<\/li>\n<li>Right-click on <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Does this not work? Go to Settings \u2192 Network &amp; Internet \u2192 Wifi \u2192 Manage known networks \u2192 select publicroam \u2192 Forget<\/em><\/p>\n<p><strong>Chromebook \/ ChromeOS<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Click on the wifi symbol in the bottom right<\/li>\n<li>Choose <strong>Wifi<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong><\/li>\n<li>Choose <strong>Forget<\/strong><\/li>\n<\/ul>\n<p><strong>Linux (Ubuntu \/ NetworkManager)<\/strong> <br><\/p>\n<ul>\n<li>Make sure you are within range of a wifi network with Publicroam<\/li>\n<li>Open Settings<\/li>\n<li>Choose <strong>Wifi<\/strong> or <strong>Network<\/strong><\/li>\n<li>Select <strong>publicroam<\/strong> from the saved networks<\/li>\n<li>Choose <strong>Forget<\/strong> or <strong>Remove<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>The exact steps may vary depending on the Linux distribution.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"melding-geen-verbinding-mogelijk\" name=\"6a237b2acfcbe\"><summary>I get the message: &#8216;Unable to connect to network publicroam&#8217;<\/summary><div class=\"faq-answer\"><p>Do the following:<\/p>\n<p><strong>Step 1<\/strong> <br>\nCheck if the network <strong>publicroam<\/strong> is visible in your wifi overview and if the signal strength is sufficient (at least 3 bars). This message may occur more often with poor reception.<\/p>\n<p><strong>Step 2<\/strong> <br>\nCheck if your username and password have been entered correctly (see sms or the Publicroam app). Re-enter them and copy them exactly as shown.<\/p>\n<p><strong>Step 3<\/strong> <br>\nDoes the message keep appearing? Then remove the publicroam wifi profile from your device and then sign up again.<\/p>\n<p><strong>Step 4<\/strong> <br>\nCan&#8217;t figure it out? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"gevraagd-opnieuw-gegevens-invullen\" name=\"6a237b2acfcbe\"><summary>I am asked to re-enter my login details<\/summary><div class=\"faq-answer\"><p>Are you being asked to re-enter your login details as soon as your device wants to connect to Publicroam? Then check if you are at a location where Publicroam is available.<\/p>\n<p>Check the locations at https:\/\/publicroam.net\/en\/locations\/<\/p>\n<p>Important: Only re-enter your details if you have checked that you are at a location with Publicroam.<\/p>\n<p>Does this keep happening or are you in doubt? Contact us via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\">contact page<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"waarom-inloggen-binnen-48uur\" name=\"6a237b2acfcbe\"><summary>Why do I have to log in to a Publicroam location within 48 hours?<\/summary><div class=\"faq-answer\"><p>If you received your login details via sms, you must log in to a wifi network with Publicroam within 48 hours. If you do not do this, your details will be deleted and you will have to request a new Publicroam account. We do this for security reasons.<\/p>\n<p>Are you using the Publicroam app? Then this 48-hour period does not apply. You can install the app at home.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"vpn-kan-niet-gebruiken\" name=\"6a237b2acfcbe\"><summary>I cannot use my VPN via Publicroam<\/summary><div class=\"faq-answer\"><p>Publicroam itself does not impose restrictions on the use of VPN connections. Therefore, you can, for example, use a business VPN or a personal VPN service while connected via Publicroam.<\/p>\n<p>However, the WiFi network of the location where you are may set additional restrictions. Some guest networks block certain VPN protocols or specifically limit network traffic for security or management reasons.<\/p>\n<p>Is your VPN not working via a specific Publicroam network? Then please contact the administrator of that location or organization. They can indicate whether network restrictions are active.<\/p><\/div><\/details>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2 id=\"accounts\">Users &amp; accounts<\/h2>\n<details class=\"markdown-details\" id=\"how-do-i-sign-up\" name=\"6a237b2ad6f2f\"><summary>How do I sign up for Publicroam?<\/summary><div class=\"faq-answer\"><p><strong>Via the app (recommended)<\/strong><\/p>\n<p>Download the <strong>Publicroam app<\/strong>. Your device (Android or iOS) will automatically connect to wifi. You can then register other devices using the login details from the app (Menu &gt; My account &gt; Login details).<\/p>\n<p><strong>Via the website<\/strong><\/p>\n<p>Request an account via the <strong><a href=\"https:\/\/publicroam.net\/en\/send-me-an-sms\">sign-up page<\/a><\/strong>. You will receive an sms with login details. After that, manually register your devices for wifi.<\/p>\n<p><strong>Via sms<\/strong><\/p>\n<p>Send an sms with <strong>publicroam<\/strong> to 0970 10 260 261 (or with country code: +31 970 10 260 261). You will receive an sms with login details. After that, manually register your devices for wifi.<\/p>\n<p>Publicroam does not charge for sms. Depending on your subscription, there may be costs from your telecom provider.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"i-want-to-change-password\" name=\"6a237b2ad6f2f\"><summary>I want to change my password<\/summary><div class=\"faq-answer\"><p>At this moment, you cannot change your password. You don&#8217;t need to, because after entering your username and password, you will automatically go online everywhere and you won&#8217;t have to enter your password again.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"i-want-to-reset\" name=\"6a237b2ad6f2f\"><summary>I want to reset Publicroam<\/summary><div class=\"faq-answer\"><p><strong>If you use the Publicroam app<\/strong><\/p>\n<p>Go to <strong>Menu &#8211;&gt; Re-register<\/strong> (red button).<\/p>\n<p><strong>Without the Publicroam app<\/strong><\/p>\n<p>Follow these steps:<\/p>\n<ol>\n<li>Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with country code: +31 970 10 260 261). Do this from the 06-number you previously used to sign up for Publicroam. You will immediately receive an sms confirming that your account has been terminated.<\/li>\n<li>Remove the wifi profile <strong>publicroam<\/strong> from your device. See the explanation in the frequently-asked-question <a href=\"https:\/\/publicroam.net\/en\/support\/frequently-asked-questions#remove-wifi-profile\">Remove wifi profile<\/a>.<\/li>\n<li>Request a <strong>new account<\/strong> via the <a href=\"https:\/\/publicroam.net\/\">sign-up screen<\/a>. Then register again with a wifi network using Publicroam.<\/li>\n<\/ol><\/div><\/details>\n<details class=\"markdown-details\" id=\"i-want-to-cancel-account\" name=\"6a237b2ad6f2f\"><summary>I want to cancel my account and unsubscribe from Publicroam<\/summary><div class=\"faq-answer\"><p><strong>If you use the Publicroam app<\/strong><\/p>\n<p>Unsubscribe via the app <strong>Menu &gt; My account &gt; Terminate account<\/strong>.<\/p>\n<p><strong>Without the Publicroam app<\/strong><\/p>\n<p>Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with country code: +31 970 10 260 261). Use the mobile number you used to sign up. You will immediately receive a confirmation.<\/p>\n<p>After unsubscribing, we keep your data for a maximum of 6 months, after which it will be permanently deleted.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"what-do-you-do-with-data\" name=\"6a237b2ad6f2f\"><summary>What do you do with my data?<\/summary><div class=\"faq-answer\"><p>We store a limited amount of data, such as your mobile number and which locations you use Publicroam. We use this data exclusively to make the service work properly.<\/p>\n<ul>\n<li>No tracking<\/li>\n<li>No profiling<\/li>\n<li>No advertisements<\/li>\n<\/ul>\n<p>We only share your data if required by law.<\/p>\n<p>We keep usage data for a maximum of 3 months. Other account data is deleted at most 6 months after cancellation.<\/p>\n<p>For more information, read our <a href=\"https:\/\/publicroam.net\/en\/privacy-statement\">privacy statement<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"where-to-find-login\" name=\"6a237b2ad6f2f\"><summary>Where can I find my login details?<\/summary><div class=\"faq-answer\"><p><strong>If you use the Publicroam app<\/strong><\/p>\n<p>Your login details are in the app. Go to <strong>Menu &gt; My account &gt; Login details<\/strong><\/p>\n<p><strong>Without the Publicroam app<\/strong><\/p>\n<p>Your login details are in the <strong>sms<\/strong> you received after requesting an account. You can find the sms on your smartphone in your sms messages (not in Whatsapp). The sender is <em>publicroam<\/em>.<\/p>\n<p><strong>Did not receive an sms?<\/strong><\/p>\n<p>Then look at the question: <a href=\"https:\/\/publicroam.net\/en\/support\/frequently-asked-questions#did-not-receive-sms\">I did not receive an sms with login details<\/a>.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"lost-login\" name=\"6a237b2ad6f2f\"><summary>I lost my login details<\/summary><div class=\"faq-answer\"><p>If you have lost your login details, you can do the following:<\/p>\n<p><strong>Do you use the Publicroam app?<\/strong><\/p>\n<p>Your login details are in the app (Menu &gt; My account &gt; Login details)<\/p>\n<p><strong>Without the Publicroam app<\/strong><\/p>\n<p>Your login details are in the sms you received after requesting an account. You can find the sms on your smartphone in your sms messages (not in Whatsapp). The sender is <em>publicroam<\/em>.<\/p>\n<p>Can you no longer find the sms? Then choose the following options:<\/p>\n<p><em>Option 1 (recommended)<\/em><\/p>\n<p>Download the <strong>Publicroam mobile app<\/strong> (App store \/ Google play). Open the app and choose \u2018I already have an account\u2019 at the top of the sign-up screen. You will be automatically connected.<\/p>\n<p><em>Option 2<\/em><\/p>\n<p>Send an sms with <strong>stop<\/strong> to 0970 10 260 261 (or with the country code: +31 970 10 260 261). Then request a new account via website or sms.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"mobile-number-changed\" name=\"6a237b2ad6f2f\"><summary>My mobile number has changed, what should I do?<\/summary><div class=\"faq-answer\"><p><strong>If you use the Publicroam app<\/strong><\/p>\n<p>Delete the app. The wifi profile will be automatically removed.<\/p>\n<p>\u2139\ufe0f <em>Do you have Android 10 or lower? Then you must remove the wifi profile manually. Follow the steps below.<\/em><\/p>\n<p><strong>Without the Publicroam app<\/strong><\/p>\n<p>Remove the network <strong>publicroam<\/strong> via your wifi settings:<\/p>\n<ul>\n<li>iPhone\/iPad\/Mac: <strong>Forget this network<\/strong><\/li>\n<li>Android: <strong>Forget network<\/strong><\/li>\n<\/ul>\n<p>Then request a new account with your new number.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"share-account\" name=\"6a237b2ad6f2f\"><summary>May I share my Publicroam account with someone else?<\/summary><div class=\"faq-answer\"><p>No. Your account is personal and linked to your mobile number. In case of misuse, your account may be closed.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"multiple-devices\" name=\"6a237b2ad6f2f\"><summary>Can I use my Publicroam account on multiple devices?<\/summary><div class=\"faq-answer\"><p>Yes. You may use your account on multiple devices, as long as you manage them yourself.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"multiple-devices\" name=\"6a237b2ad6f2f\"><summary>What personal data does Publicroam process?<\/summary><div class=\"faq-answer\"><p>Publicroam processes data to let you connect to wifi, not for other purposes. This includes data for creating an account, connecting devices, and providing support.<\/p>\n<p>Data processed:<\/p>\n<ul>\n<li>Username and password;<\/li>\n<li>Email address and phone number;<\/li>\n<li>MAC address of the device;<\/li>\n<li>Data about account requests and wifi connections.<\/li>\n<\/ul>\n<p>Retention periods:<\/p>\n<ul>\n<li>Account data is kept as long as the account is active. Personal data is deleted at most 6 months after termination. <em>(1)<\/em><\/li>\n<li>Technical connection data (such as MAC addresses and wifi connections) is kept for a maximum of 3 months. <em>(1)<\/em><\/li>\n<li>Support requests are kept for a maximum of 3 months after handling.<\/li>\n<li>Data for service messages is kept as long as the account is active.<\/li>\n<li>Newsletter data is kept until someone unsubscribes.<\/li>\n<\/ul>\n<p><em>(1) Unless a legal retention obligation applies or longer retention is necessary to investigate or prevent misuse.<\/em><\/p>\n<p>Responsibility of the host organization:<\/p>\n<ul>\n<li>The connected organization is responsible for processing data necessary for access to the local wifi network, such as username, MAC address, and connection data. This authentication data is kept for a maximum of 3 months (*)<\/li>\n<\/ul>\n<p>You can find everything in our <a href=\"https:\/\/publicroam.net\/en\/privacy-statement\/\">privacy statement<\/a><\/p><\/div><\/details>\n<\/div>\n\n<div class=\"markdown-document wp-block-blocknroll-markdown-document\"><h2 id=\"en-certificates\">Certificates<\/h2>\n<details class=\"markdown-details\" id=\"en-how-to-recognize-certificate\" name=\"6a237b2ad8d2e\"><summary>How can I recognize the Publicroam certificate?<\/summary><div class=\"faq-answer\"><p>You can recognize the certificate by the following characteristics:<\/p>\n<ul>\n<li>Domain name: <strong>publicroam.nl<\/strong><\/li>\n<li>Organization: <strong>Publicroam BV<\/strong><\/li>\n<li>Issued by: <strong>Sectigo RSA Extended Validation Secure Server CA<\/strong><\/li>\n<li>Expires on: <strong>28-03-2026<\/strong><\/li>\n<li>Serial number: <strong>00 E8 84 5B 0E C6 C4 C1 90 4B C4 99 10 CB 24 54 F4<\/strong><\/li>\n<li>SHA-1 fingerprint: <strong>ends in 12 27<\/strong><\/li>\n<li>SHA-256 fingerprint: <strong>ends in E2 76<\/strong><\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-why-certificates\" name=\"6a237b2ad8d2e\"><summary>Why does Publicroam use certificates?<\/summary><div class=\"faq-answer\"><p>Publicroam uses security certificates to secure wifi connections. This allows your device to automatically check if a wifi network is truly from Publicroam. This prevents you from connecting to fake networks and provides extra protection for your username, password, and network traffic.<\/p>\n<p><strong>As a user, you usually do not have to do anything:<\/strong><\/p>\n<ul>\n<li>\n<p>Are you using the Publicroam app? <br>\nThe certificate is installed automatically.<br>\n<br><\/p>\n<\/li>\n<li>\n<p>Without the Publicroam app <br>\nUsually, you will be automatically asked to accept the certificate. This applies to iPhone, iPad, MacOS, Windows, and the latest versions of Android, Chromebook, and Linux.\nOn other devices &#8211; such as older versions of Android and Linux &#8211; you must first install the certificate manually. See the explanation below.<\/p>\n<\/li>\n<\/ul><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-install-certificate-android10\" name=\"6a237b2ad8d2e\"><summary>Installing the certificate on Android 10 or lower<\/summary><div class=\"faq-answer\"><p>You can install the certificate on Android 10 or lower in two ways:<\/p>\n<p><strong>1) Download the app (recommended)<\/strong><\/p>\n<p>The easiest way to install the certificate is via the <strong>Publicroam app<\/strong>. The certificate and the wifi settings will then be added automatically.<\/p>\n<p><strong>2) Set up wifi yourself<\/strong><\/p>\n<p>Do you want to install the certificate when connecting without the Publicroam app? Then follow the steps below (note: different steps apply for Android 11 or higher).<\/p>\n<p><strong>Step 1<\/strong> <br>\nMake sure you are near a <strong>Publicroam wifi network<\/strong>. Open this link on your Android device: https:\/\/publicroam.net\/en\/certificate-latest<\/p>\n<p><strong>Step 2<\/strong> <br>\nYou will now see the screen \u2018Certificate name\u2019.<\/p>\n<p>Fill in:<\/p>\n<ul>\n<li>Certificate name: <strong>publicroam<\/strong><\/li>\n<li>Use for: <strong>WiFi<\/strong><\/li>\n<\/ul>\n<p>\u2139\ufe0f <em>Do you get a message about screen lock? Tap \u2018OK\u2019 and set up a screen lock.<\/em><\/p>\n<p><strong>Step 3<\/strong>  <br>\nGo to: <strong>Settings<\/strong> \u2192 <strong>Wifi<\/strong><\/p>\n<p><strong>Step 4<\/strong>  <br>\nSelect the wifi network <strong>publicroam<\/strong> and hold the network name down briefly.<\/p>\n<p><strong>Step 5<\/strong> <br>\nChoose: <strong>Manage network settings<\/strong><\/p>\n<p>\u2139\ufe0f <em>Don&#8217;t see this option? First choose: &#8216;Forget network&#8217;. Then select the &#8216;publicroam&#8217; network again.<\/em><\/p>\n<p><strong>Step 6<\/strong> <br>\nUse the following settings:<\/p>\n<ul>\n<li>EAP method: <strong>PEAP<\/strong><\/li>\n<li>Phase 2 authentication: <strong>MSCHAPv2<\/strong><\/li>\n<li>CA certificate: select the certificate named <strong>publicroam<\/strong><\/li>\n<li>Identity: <strong>username<\/strong><\/li>\n<li>Password: <strong>password<\/strong><\/li>\n<li>Anonymous identity: <strong>empty<\/strong><\/li>\n<\/ul>\n<p><strong>Step 7<\/strong> <br>\nTap <strong>Connect<\/strong>.<\/p>\n<p>Your device is now securely connected to Publicroam.<\/p>\n<p>\u2139\ufe0f <em>Are you unable to select the certificate? Then the certificate might not be installed correctly. Go back to step 1 and try again.<\/em><\/p>\n<p><em>If it really doesn&#8217;t work? Then choose &#8216;Do not validate&#8217; or &#8216;Not specified&#8217; for CA certificate. Your connection will usually still work, but it is less securely protected.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-install-certificate-android11\" name=\"6a237b2ad8d2e\"><summary>Installing the certificate on Android 11 or higher<\/summary><div class=\"faq-answer\"><p><strong>Option 1 Download the app (recommended)<\/strong><\/p>\n<p>The easiest way to install the certificate is via the Publicroam app. The certificate and the wifi settings will then be added automatically.<\/p>\n<p><strong>Option 2 Connecting without the app<\/strong><\/p>\n<p>Do you still want to connect without the Publicroam app? Then follow the steps below for Android 11 or higher.<\/p>\n<p>Make sure you are near a Publicroam wifi network.<\/p>\n<p><strong>Step 1<\/strong>  <br>\nOpen this link on your Android device: https:\/\/publicroam.net\/en\/certificate-latest<\/p>\n<p><strong>Step 2<\/strong> <br>\nGo to: <strong>Settings \u2192 Security \u2192 Advanced<\/strong><\/p>\n<p><strong>Step 3<\/strong> <br>\nChoose: <strong>Encryption &amp; credentials \u2192 Install a certificate<\/strong><\/p>\n<p><strong>Step 4<\/strong> <br>\nChoose: <strong>CA certificate<\/strong><\/p>\n<p>\u2139\ufe0f <em>If you get the message: \u2018Your data won&#8217;t be private\u2019, choose: Install anyway. Then verify your identity with your fingerprint, PIN, or pattern.<\/em><\/p>\n<p>Then select the file publicroam_nl-2026.crt<\/p>\n<p>The certificate is now installed.<\/p>\n<p><strong>Step 5<\/strong>  <br>\nGo back to: <strong>Settings \u2192 Wifi<\/strong><\/p>\n<p>Tap the gear icon next to the network <strong>publicroam<\/strong>.<\/p>\n<p><strong>Step 6<\/strong>  <br>\nTap the pencil or edit icon at the top and use the following settings:<\/p>\n<ul>\n<li>EAP method: <strong>PEAP<\/strong><\/li>\n<li>Phase 2 authentication: <strong>MSCHAPv2<\/strong><\/li>\n<li>Online certificate status: <strong>Request status<\/strong><\/li>\n<li>Identity: <strong>username<\/strong><\/li>\n<li>Anonymous identity: <strong>empty<\/strong><\/li>\n<li>Password: <strong>password<\/strong><\/li>\n<\/ul>\n<p><strong>Step 7<\/strong>  <br>\nTap <strong>Connect<\/strong>.<\/p>\n<p>Your device is now securely connected to Publicroam.<\/p>\n<p>\u2139\ufe0f <em>Are you unable to select the certificate? Then the certificate might not be installed correctly. Go back to step 1 and try again.<\/em><\/p>\n<p><em>If it really doesn&#8217;t work? Then choose &#8216;Do not validate&#8217; or &#8216;Not specified&#8217; for CA certificate. Your connection will usually still work, but it is less securely protected.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-accept-new-certificate\" name=\"6a237b2ad8d2e\"><summary>I am asked to accept a (new) certificate. Is this correct?<\/summary><div class=\"faq-answer\"><p>Yes. Publicroam secures guest wifi with certificates.<\/p>\n<p>When you connect for the first time, your device may ask you to accept a certificate. This happens, for example, on iPhone, iPad, and Windows devices.<\/p>\n<p>Sometimes it can also happen that you are asked to accept a certificate again later, for example when the certificate has been renewed.<\/p>\n<p>Always check:<\/p>\n<ul>\n<li>If you are connected to an official Publicroam location<\/li>\n<li>If the certificate belongs to publicroam.nl<\/li>\n<li>If the issuer is Sectigo<\/li>\n<\/ul>\n<p>Is this correct? Then you can safely accept the certificate.<\/p>\n<p><strong>Are you using Android?<\/strong>\nIn that case, we recommend using the Publicroam app. This way, certificates are managed and renewed automatically.<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-where-to-download-certificate\" name=\"6a237b2ad8d2e\"><summary>Where can I download the Android certificate?<\/summary><div class=\"faq-answer\"><p>You can download the certificate via: https:\/\/publicroam.net\/en\/certificate-latest<\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-device-cannot-accept-certificate\" name=\"6a237b2ad8d2e\"><summary>My device cannot accept the certificate<\/summary><div class=\"faq-answer\"><p>Publicroam uses certificates to extra-secure wifi connections. Most devices can automatically accept the certificate during connection, such as: iPhone and iPad, MacBook, Windows devices, new versions of Android and Linux.<\/p>\n<p>On some older Android devices and Linux, the certificate must be installed manually.<\/p>\n<p>\u2139\ufe0f <em>Are you unable to install or accept the certificate? Publicroam usually still works, but your connection is less securely protected. Therefore, always be alert if you are asked to enter your username and password again. Only do this at an official Publicroam location.<\/em><\/p><\/div><\/details>\n<details class=\"markdown-details\" id=\"en-what-to-do-if-certificate-changes\" name=\"6a237b2ad8d2e\"><summary>What should I do if the certificate changes?<\/summary><div class=\"faq-answer\"><p>The Publicroam security certificate is periodically renewed.<\/p>\n<p>When you connect to a Publicroam network again after this, your device may ask you to accept a new certificate.<\/p>\n<p><strong>Do you already have a Publicroam account?<\/strong>\nThen you usually only need to accept the new certificate. This is a one-time action.<\/p>\n<p>Always check beforehand:<\/p>\n<ul>\n<li>If you are at an official <strong>Publicroam location<\/strong><\/li>\n<li>If the certificate belongs to publicroam.nl or publicroam.net<\/li>\n<li>If the issuer is <strong>Sectigo<\/strong><\/li>\n<\/ul>\n<p><strong>Are you using Android and can no longer connect?<\/strong>\nThen we recommend installing the Publicroam app. This way, certificates are managed automatically.<\/p>\n<p>\u2139\ufe0f <em>Do you not want to or cannot use the app? Then you can also install the certificate manually. See the relevant FAQ.<\/em><\/p><\/div><\/details>\n<\/div>\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-43ce77df\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Can&#8217;t figure it out? Get in touch via the <a href=\"https:\/\/publicroam.net\/en\/support\/contact\/\" data-type=\"internal\" data-id=\"#contact\">contact page<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Frequently Asked Questions What can we help with? Can&#8217;t figure it out? Get in touch via the contact page<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3121,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"itsec_x_frame_options":"","footnotes":""},"class_list":["post-3140","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/comments?post=3140"}],"version-history":[{"count":3,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3140\/revisions"}],"predecessor-version":[{"id":3144,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3140\/revisions\/3144"}],"up":[{"embeddable":true,"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/pages\/3121"}],"wp:attachment":[{"href":"https:\/\/publicroam.net\/en\/wp-json\/wp\/v2\/media?parent=3140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}